• Helen
  • QQ: 464768568
  • skype: powerjack-helen1
  •  powerjackteamhelen@163.com
  • Jack
  •  QQ: 1660740906
  •  skype:youlung-accounting
  •  1660740906@qq.com

Warranty


Warranty Information


Power Jack offers a 1 year limited warranty. Warranty service is based on the time since the unit was delivered. After warranty has expired purchaser can have repair services done by Power Jack. Purchaser pays for all costs. 


Upon receiving your Power Jack product please inspect the product for damage or tampering. If damage is found contact us immediately to obtain warranty service. Please provide pictures as well as buyer information and purchase location.


Upon receiving your Power Jack product please test the product for normal operations. If product fails normal operations contact us immediately to obtain warranty service. Please provide pictures as well as buyer information and purchase location.


Return /Replacement (based of delivery date)


Within 14 Days


Return shipping costs are covered


All repairs are covered. Buyer must return inside boards with postage of choice (buyer pays for postage) . Power Jack will repair or replace these parts at our discretion and ship them upon completion. Power Jack may also replace the entire unit.


Within 6 Months


Buyer is responsible for all shipping costs.


All repairs are covered. Buyer must return inside boards with postage of choice and include a return shipping slip. Power Jack will repair or replace these parts at our discretion and ship them upon completion and payment for shipping.


Within 1 Year


Buyer is responsible for all shipping costs.


All repairs are covered. Buyer must return inside boards with postage of choice and include a return shipping slip.


If replacement of part is necessary the buyer will pay 50% of the cost of the part as long as original part is sent to Power Jack.


If replacement of part is necessary the buyer will pay 85% of the cost of the part if original part is not sent to Power Jack.


 


Refund (based of delivery date)


Power Jack offers a 60 days refund policy. Refund amount is based on the time since the unit was delivered to customer. Buyer is responsible for all return shipping.


Within 30 Days


Full Refund of unit cost


If unit has yet not been shipped by Power Jack, buyer may cancel the order and receive a full refund.


If unit received by Power Jack is tested to be in working order a full refund (less shipping) will be issued.


Buyer may request a full refund of the cost of the unit if the unit received by the customer was found to be damaged. Buyer must contact  Power Jack for refund information.


Within 60 Days


Power Jack will deduct 20 percent of unit cost and issue refund.