• Helen
  • QQ: 464768568
  • skype: powerjack-helen1
  •  powerjackteamhelen@163.com
  • Jack
  •  QQ: 1660740906
  •  skype:youlung-accounting
  •  1660740906@qq.com

Warranty

Please check the carton and product since you got it , if something damaged during transport by express company ,let us know immediately, then take a pic for the package and product first , and test the product normal or not ,any problem pls contact us asap so that you can cover the corresponding warranty

Return /Replacement


Within 14 days(based on the delivery data) :

Repair fee all free.Buyer return the insdie board with the cheapest postage,we'll cover for the return postage and resend a whole replacement by our charger.Or we can send parts for repair


After 14 days to 6 months(based on the purchase data)

Free repaire, buyer need pay for return postage for send back.

For replacemnet : buyer need pay for postage for send back the original item and pay postage for resend replacement .


After 6 months to 1 year (based on the purchase data)

Free repair , buyer pay for return postage and resend postage .

For replacement  :

1. If send back the original item back to us , 50% original cost can get a new one , buyer responsible for return postage.

2. If do not send back the original item to us , 85% original cost can get a new one .


After 1 year(based on the purchase data)

Repaire charger, buyer pay for return postage and resend postage


Refund :

Within 30 days(based on the delivery data)

Product fault :Full refund ,buyer responsible for return the inverter back for full refund , cancel transaction in ebay

Product good :Refund product cost , buyer responsible for return the item back and freight for original sent out ,cancel transaction in ebay


After 30 days -2 months

Product fault:refund product cost , buyer responsible for return the inverter back and ebay & paypal cost 20%

Product good: refund product cost, buyer responsible for return the inverter back and ebay & paypal cost 20% and freight for original sent out


After 2 months : No refund